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To ensure transparent, legally compliant, and user-focused communication, mirax-casino (operating exclusively via mirax-ca.com) provides multiple channels for contact, in strict adherence to Canadian (CA) gambling regulations and international gaming standards. Users are entitled to clear, accessible means of communication for support, queries, or legal correspondence. All contact processes are designed to protect user rights, ensure data privacy, and facilitate effective issue resolution. In addition to facilitating prompt support, mirax-casino integrates all available organizational data, legal entity details, and licensing information to meet explicit and implicit regulatory standards, including anti-money laundering (AML), responsible gambling, and personal data protection under CA law. The following contact mechanisms, procedures, and legal notices collectively ensure comprehensive compliance and user protection for all clients in Canada through mirax-ca.com.

Official Contact Channels

  • Email Support:
    • General Support: [email protected] (primary contact for all player inquiries, account issues, responsible gambling requests, and complaints).
    • General Information: [email protected] (non-urgent administrative queries and corporate communication).
    All emails are processed in accordance with mirax-casino's privacy policy and Canadian data protection regulations. Users should avoid sending sensitive personal or financial information via unencrypted email.
  • Website: https://mirax-ca.com Official portal for all online communications and access to live support and contact forms.
  • Live Chat: Available 24/7 via the mirax-ca.com website interface for immediate assistance, compliant with CA consumer protection standards for real-time support services.
  • Telephone Support: Currently unavailable. All urgent matters should be directed via live chat or the support email above.

Contact Form Submission Procedures

  1. Access and Submission: Users may submit all inquiries and requests via the official contact form provided below. Required fields include your name, a valid email address, and a clear description of your request or issue.
  2. Response Commitment: mirax-casino commits to responding to all contact form submissions within one business day. For urgent issues, users are encouraged to use the live chat or support email for expedited handling.
  3. Data Processing and Protection: All information submitted through the contact form is processed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant CA provincial regulations. Your data will only be used for the purpose of addressing your inquiry or fulfilling regulatory obligations.
  4. Procedural Steps:
    • Complete the required fields in the form: your email/messenger and your message.
    • Submit the form by clicking the "Submit" button.
    • Retain a copy of your submission for your records in case of follow-up or dispute.
  5. Legal Protections and Dispute Resolution: Should a dispute arise from a contact submission, users retain the right to escalate concerns in accordance with the mirax-casino complaints procedure and applicable CA legal frameworks. All communications may be recorded and retained for compliance and dispute resolution purposes through 2025.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Corporate and Licensing Information

  • Legal Entity Operator: Hollycorn N.V. (legal entity type: N.V., founded 2017)
  • Registered Address: Heelsumstraat 51, E-Commerce Park, Curaçao (legal correspondence address only; not for player support)
  • Gaming License:
    • Curacao eGaming Master License (Antillephone N.V.)
    • License Number: 8048/JAZ
    • Issued by: Curaçao Gaming Control Board (GCB)
    • Validity: Through 2025
  • Market Regions: Canada (CA) and global, with specific compliance for CA clients at mirax-ca.com.

Legal Disclaimers and User Protections

  • Responsible Gambling: mirax-casino (mirax-ca.com) is committed to upholding the highest standards of responsible gambling as required by CA law. Users are encouraged to set deposit limits, take breaks, and seek assistance if gambling becomes problematic. Access to self-exclusion and responsible gambling resources is available via all contact channels.
  • Data Privacy: All user communications are handled with strict confidentiality, and personal data is collected, processed, and stored in compliance with PIPEDA and relevant CA provincial privacy laws. Data will not be shared with third parties except as required by law or regulatory authorities.
  • Jurisdictional Notice: Services and customer support are provided exclusively to clients accessing mirax-casino through mirax-ca.com in Canada. mirax-casino does not offer services to jurisdictions where online gambling is prohibited.
  • Dispute Resolution: In the event of a dispute arising from any communication or support inquiry, users have the right to request escalation in line with the mirax-casino dispute resolution policy and applicable Canadian regulatory processes. Further rights and procedures are detailed in the terms and conditions available on mirax-ca.com.
  • Temporal Validity: All contact procedures, legal notices, and commitments described herein are valid through 2025, subject to change as required by law or regulatory updates.

Regional Compliance Note: This contact information page is specifically structured to comply with CA legal requirements, addressing user rights, privacy, and support standards as established by Canadian gambling regulations and data protection laws. All information provided herein is valid as of 2025 and subject to ongoing regulatory review.