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Terms & Conditions

These Terms govern your relationship with the operator of mirax-casino, accessible exclusively through mirax-ca.com, and set forth the rights, obligations, and conditions applicable to your use of this online gambling service. Effective date: November 6, 2025.

Definitions

OBSERVE: Define all key terms used in the document for legal clarity.
EXPAND: Incorporate jurisdiction-specific terminology, reflecting operational and regulatory context.
REFLECT: Ensure all terms are clear, unambiguous, and aligned with CA and industry standards.

  • Operator: Hollycorn N.V., the legal entity operating mirax-casino through mirax-ca.com, registered at Heelsumstraat 51, E-Commerce Park, Curaçao, under Curacao eGaming Master License No. 8048/JAZ, valid through 2025.
  • User: Any individual who registers for, accesses, or utilizes any services offered on mirax-ca.com.
  • Player: A User who has successfully completed account registration and participates in real-money gambling activities.
  • Bet: Any monetary stake placed by a Player on a game or event available on mirax-ca.com.
  • Bonus: Any promotional credit, free spin, or similar incentive offered by mirax-casino subject to specific terms and wagering requirements.
  • Wager: The act of risking money or bonus credits on games or events as defined by the Platform's rules.
  • Account: The personal profile created by a User to access and use the services of mirax-casino via mirax-ca.com.
  • KYC (Know Your Customer): The process whereby Users verify their identity and eligibility as required by applicable laws and license conditions.

Regional Compliance Note: All definitions are adapted for CA regulatory and player protection requirements.

Account Registration

OBSERVE: Outline account creation, eligibility, and KYC verification.
EXPAND: Address user obligations, CA legal age, and data accuracy.
REFLECT: Ensure clarity on identity verification, fraud prevention, and user responsibilities.

  1. Eligibility: Only individuals aged 18 years or older and legally permitted under CA law may create an account on mirax-ca.com. The Operator reserves the right to request age verification at any time.
  2. Account Creation: Users must provide accurate and complete personal information, including a valid email address, during registration. Email verification is mandatory to activate an account.
  3. KYC Requirements: Prior to making withdrawals, Players must submit valid identification and proof of address as part of the KYC process. The Operator may request additional documents to comply with anti-money laundering (AML) and player protection regulations.
  4. User Obligations: Users must keep their login credentials confidential and are responsible for all activities conducted through their accounts. Providing false or misleading information may result in suspension or closure of the account.
  5. Account Security: Users are required to notify customer support immediately at [email protected] if they suspect unauthorized access to their account.

Regional Compliance Note: CA legal age enforcement and KYC/AML protocols are strictly applied.

Betting & Gameplay Rules

OBSERVE: Specify betting mechanics, conduct rules, and platform integrity.
EXPAND: Set minimum/maximum bets, permitted behavior, and fraud prevention.
REFLECT: Ensure fairness, responsible gaming, and orderly user interaction.

  1. Bet Placement: Bets may only be placed by Players with sufficient funds in their account. Minimum and maximum bet amounts are specified per game and subject to change at the Operator's discretion.
  2. Bet Modification & Cancellation: Once confirmed, bets cannot be modified or cancelled except in cases of technical error as recognized by the Operator. In such cases, the Operator reserves the right to void affected bets and refund the stake.
  3. Live Casino & Chat Conduct: Players must maintain respectful behavior in all live casino and chat environments. Any form of abuse, harassment, spamming, or use of offensive language is strictly prohibited and may result in account suspension.
  4. Fraud & Collusion: Any attempt to manipulate gameplay outcomes, collude with other players, or exploit platform vulnerabilities is strictly forbidden and may lead to account closure and forfeiture of winnings.
  5. Result Determination: All game outcomes are determined by certified Random Number Generator (RNG) or live event results. The Operator's determination is final and binding, subject to regulatory review.

Regional Compliance Note: Compliance with CA fairness and anti-fraud standards is enforced.

Bonus Terms

OBSERVE: Detail requirements for bonus activation, use, and restrictions.
EXPAND: Cover wagering conditions, timeframes, and prohibited conduct.
REFLECT: Ensure clarity on eligibility, promotional integrity, and player protection.

  1. Bonus Activation: Bonuses are credited automatically or via bonus codes, as specified in each promotion. Only one bonus may be active per Player at a time unless expressly permitted.
  2. Wagering Requirements: Each bonus is subject to wagering requirements, typically a multiple of the bonus amount, which must be fulfilled within the stated promotional timeframe (not exceeding 30 days from crediting, unless otherwise specified for 2025).
  3. Prohibited Actions: Use of bonus funds on excluded games, low-risk betting, or any attempts to abuse promotional offers is strictly prohibited and may result in bonus forfeiture and account sanctions.
  4. Combining Promotions: Unless explicitly permitted, Players may not combine multiple bonuses or promotions. Each offer is subject to its individual terms, and abuse of this policy may result in exclusion from future promotions.
  5. Bonus Removal: Unused or unfulfilled bonuses may be removed from the Player's account at the Operator's discretion after the expiration of the promotional period.

Regional Compliance Note: All bonus offers comply with CA guidelines on fair marketing and responsible gambling.

Payments & Withdrawals

OBSERVE: Describe all deposit and withdrawal procedures, limits, and compliance measures.
EXPAND: Integrate information on accepted methods, processing times, and refund policies.
REFLECT: Ensure transparency, user protection, and full data integration.

  • Deposit Methods: mirax-casino, via mirax-ca.com, accepts deposits using bank cards, e-wallets, and approved cryptocurrencies. The list of accepted payment methods may be updated in accordance with CA financial regulations.
  • Withdrawal Procedures: Withdrawals are processed via the same method used for deposit, where possible. Players must complete KYC verification before withdrawals are authorized. Processing times are typically within 1-3 business days but may be extended for additional verification or public holidays.
  • Limits & Fees: Minimum and maximum transaction limits apply and are posted on the Payments page. The Operator does not charge fees for standard transactions; however, third-party provider charges may apply. All amounts must be wagered at least once before withdrawal to comply with AML guidelines.
  • Refunds & Bonus Adjustments: Refunds on bets or bonuses are only provided in cases of technical malfunction or regulatory requirement. Unused bonus funds may be removed after the promotional period expires.
  • Currency & Exchange: All transactions are processed in the currency selected at registration. The Operator is not responsible for exchange rate fluctuations or external banking fees.

Regional Compliance Note: Payment processing and AML controls are in accordance with CA and Curacao licensing standards for 2025.

Limitation of Liability

OBSERVE: Define operator responsibilities and liability exclusions.
EXPAND: Address technical failures, user errors, and compensation limits.
REFLECT: Balance operator protection with user rights.

  1. Operator Obligations: mirax-casino guarantees the fairness and integrity of all games and the accuracy of results as determined by certified RNGs and regulatory standards. The Operator undertakes to provide services with reasonable care and skill.
  2. Exclusions of Liability: The Operator is not liable for losses arising from technical failures, system outages, network interruptions, third-party errors, or unauthorized account access resulting from the User's negligence.
  3. Maximum Compensation: In any event, the Operator's total liability to a Player is limited to the amount wagered on the specific bet giving rise to the claim. The Operator is not responsible for consequential or incidental damages.
  4. Force Majeure: The Operator is not liable for delays or failures to perform due to events beyond reasonable control, including but not limited to natural disasters, cyber-attacks, or regulatory changes.

Regional Compliance Note: All liability limitations are subject to non-excludable rights under CA law.

Intellectual Property Rights

OBSERVE: Clarify proprietary rights over content, software, and branding.
EXPAND: Prohibit unauthorized use, copying, or distribution.
REFLECT: Protect operator's legal interests and ensure compliance.

  • Copyright: All content, software, graphics, logos, and materials on mirax-ca.com are the exclusive property of Hollycorn N.V. or its licensors and are protected by applicable copyright and intellectual property laws.
  • Restrictions: Users may not copy, reproduce, modify, distribute, transmit, or otherwise exploit any part of the site or its content without prior written permission from the Operator.
  • Third-Party Rights: Use of third-party content or trademarks is subject to the rights of their respective owners. Unauthorized use may result in legal action.

Regional Compliance Note: CA intellectual property laws are observed in full for all site content and software.

Privacy & Data Protection

OBSERVE: Reference the privacy policy and data processing standards.
EXPAND: Remind users of rights and data security.
REFLECT: Ensure alignment with CA and Curacao data protection requirements.

All personal data collected by mirax-casino via mirax-ca.com is processed in accordance with the Privacy Policy. By using the site, Users consent to the collection, storage, and processing of their personal information for account management, regulatory compliance, and service delivery. Data security measures are in place to protect User information against unauthorized access and misuse in compliance with CA and Curacao regulations.

Changes to Terms

OBSERVE: Establish procedures for updating terms and user notification.
EXPAND: Provide opt-out and acceptance mechanisms.
REFLECT: Ensure users are informed and protected.

  1. Notification: mirax-casino reserves the right to amend these Terms at any time. Users will be notified of material changes via email or prominent banners on mirax-ca.com at least 7 days before changes take effect.
  2. User Acceptance: Continued use of the site after the effective date of any changes constitutes acceptance of the new Terms. If a User disagrees with any updated Terms, they may terminate their account in accordance with the Termination & Suspension section.
  3. Version Control: The current version of the Terms, including the effective date, will always be available on mirax-ca.com.

Regional Compliance Note: Notification and acceptance procedures comply with CA consumer protection standards for 2025.

Termination & Suspension

OBSERVE: Set forth grounds and procedures for account closure.
EXPAND: Address user notification, fund handling, and operator discretion.
REFLECT: Balance operator risk management and user rights.

  1. Grounds for Termination: Accounts may be suspended or closed by the Operator for reasons including, but not limited to, breach of these Terms, fraudulent activity, provision of false information, or regulatory requirements.
  2. User-Initiated Closure: Users may request account closure at any time by contacting [email protected]. Outstanding balances, subject to withdrawal conditions, will be returned to the User following successful KYC verification.
  3. Operator Procedure: Upon suspension or closure, the Operator will notify the User via registered email, stating the reason and any further actions required. Unused bonus funds may be forfeited in accordance with Bonus Terms.
  4. Refund of Funds: Any real money funds remaining in the closed account, after deduction of applicable fees and fulfillment of all terms, will be refunded using the original payment method where feasible.

Regional Compliance Note: Termination procedures comply with CA consumer rights and AML obligations.

Governing Law & Jurisdiction

OBSERVE: Specify applicable law, jurisdiction, and dispute resolution.
EXPAND: Address arbitration and court recourse.
REFLECT: Ensure enforceability and user protection.

  • Applicable Law: These Terms and all disputes arising in connection with mirax-casino via mirax-ca.com are governed by the laws of Curaçao, subject to applicable CA legal protections for Users accessing from Canada.
  • Jurisdiction: The courts of Curaçao have exclusive jurisdiction over disputes, except where otherwise required by mandatory provisions of CA law.
  • Dispute Resolution: In the event of a dispute, Users are encouraged to contact customer support first. If unresolved, disputes may be submitted to binding arbitration under Curaçao law or, where required, to the relevant CA authority. All arbitration proceedings shall be conducted in English.

Regional Compliance Note: Jurisdictional clauses are adapted for Canadian user protections and international best practices for 2025.

Contact Information

OBSERVE: Provide complete, accurate contact details for support and legal communications.
EXPAND: Ensure users have clear channels for all inquiries and complaints.
REFLECT: Integrate all available data for user accessibility.

For all account, legal, or regulatory matters, please contact mirax-casino exclusively via the above channels in connection with mirax-ca.com.