Responsible Gaming

Responsible gaming is a foundational principle at mirax-casino, operated via mirax-ca.com, emphasizing informed, conscious, and balanced participation in gambling entertainment. Our objective is to promote a safe and enjoyable environment, empowering players with knowledge and practical tools to manage their gaming responsibly. Should you require guidance or support regarding your gaming habits, mirax-casino is committed to providing confidential and effective assistance at every stage.

Risk Awareness

OBSERVE: Gambling, while enjoyable for most, may pose risks for some individuals in Canada, in line with local regulatory advisories. EXPAND: Early identification of problematic patterns can prevent the development of gambling-related harm. REFLECT: mirax-casino encourages players to review their behavior regularly and offers resources for self-assessment and professional support.

Common Signs of Gambling Addiction

• Preoccupation: Frequently thinking about gambling, even when not playing.
• Escalating Bets: Increasing wager amounts to achieve the same excitement.
• Chasing Losses: Returning quickly to win back losses.
• Neglecting Responsibilities: Skipping work, school, or family obligations to gamble.
• Borrowing or Selling Items: Securing funds for gambling through loans or sales.
• Emotional Distress: Feeling anxious, depressed, or irritable when unable to gamble.

Self-Assessment Test

Consider your recent behavior. Answer "Yes" or "No" to the following statements:

• I have tried to reduce or stop gambling but failed.
• I gamble to escape worries or relieve negative moods.
• I hide my gambling activity from family or friends.
• I have borrowed money to continue gambling.
• I feel restless or irritable when I am not able to gamble.

If you answered "Yes" to one or more statements, please consider seeking professional support or using the responsible gaming tools provided by mirax-casino via mirax-ca.com.

Regional Compliance Note: These awareness guidelines reflect standards established by Canadian regulatory bodies and align with best practices in the online gaming sector.

Limits & Tools

OBSERVE: Canadian regulations require operators to provide users with practical tools to control gambling behavior. EXPAND: mirax-casino integrates a robust system of personal limits and session management features on mirax-ca.com, supporting individualized self-control. REFLECT: Players are encouraged to utilize these features proactively to maintain a responsible gaming balance.

How to Set Deposit Limits

1. Access Your Account: Log in to your mirax-ca.com account and navigate to the "Responsible Gaming" area within your personal profile.
2. Select Limit Type: Choose to set a daily, weekly, or monthly deposit limit.
3. Enter Amounts: Input your preferred maximum deposit amount for the selected period (e.g., $100 per day, $500 per month).
4. Save & Confirm: Click "Save" to activate your limits immediately. Changes will be confirmed via email.

Time Spent Controls & Session Timers

• Session Timers: Set reminders in your account to alert you after a chosen play period (e.g., 30, 60, or 120 minutes).
• Time-Out (Short Breaks): Activate a "Time-Out" under "Responsible Gaming" to suspend account access for 24, 48, or 72 hours.
• Pausing Play: During a time-out, you will be unable to place bets or access games until the chosen period expires.

Legal Obligation: These features are mandated under Canadian responsible gaming standards, and all limit mechanisms are irreversible once set, until the specified period lapses, to ensure user protection.

Regional Compliance Note: mirax-casino on mirax-ca.com fully complies with CA regulatory requirements for player protection and responsible gaming tool accessibility.

Self-Exclusion

OBSERVE: mirax-casino provides a self-exclusion mechanism, as required by Canadian law, to empower players to restrict their own access to gambling services. EXPAND: This process is confidential, enforceable, and designed to support long-term responsible gaming. REFLECT: Players may select temporary or permanent exclusion periods at their discretion.

How to Self-Exclude (Step-by-Step)

1. Access the Self-Exclusion Section: Log in to your account at mirax-ca.com and go to "Responsible Gaming > Self-Exclusion."
2. Choose Exclusion Period: Select a duration from 6 months up to a lifetime ban.
3. Confirm Your Decision: Carefully read the terms, then click "Confirm Self-Exclusion."
4. Support Contact: For assistance, email [email protected].

Consequences of Self-Exclusion

• Account Access Blocked: You will be unable to log in, place bets, or access your account during the exclusion period.
• Withdrawals: Outstanding balances may be withdrawn by contacting support; however, no further deposits or play are permitted.
• Refund Terms: Refunds are subject to compliance review in accordance with CA regulations and mirax-casino's policies.
• Irreversibility: Self-exclusion periods cannot be shortened or revoked once activated.

Legal Obligation: mirax-casino will take all reasonable steps to enforce exclusion in accordance with CA laws and will provide additional referrals to national self-exclusion registries when available.

Regional Compliance Note: These self-exclusion provisions are developed in accordance with Canadian responsible gambling frameworks and Curaçao licensing obligations.

Support Resources

OBSERVE: Access to professional, confidential support is essential for responsible gaming as outlined in Canadian regulatory guidance. EXPAND: mirax-casino, via mirax-ca.com, offers both local and international resources and promotes reputable self-exclusion and blocking services. REFLECT: All assistance is provided with strict confidentiality and respect for user privacy.

Local Support for Canada

• ConnexOntario (Ontario Problem Gambling Helpline):
  Phone: 1-866-531-2600 (24/7)
  Languages: English, French
  Website: connexontario.ca
• Canadian Centre on Substance Use and Addiction (CCSA): ccsa.ca
• Gambling: HelpLine (Québec): 1-800-461-0140 (French/English, 24/7)

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• Canada: Provincial self-exclusion programs (e.g., OLG Self-Exclusion, Loto-Québec Self-Exclusion)
• UK: GamStop
• Spain: RGIAJ
• Blocking Apps: Gamban, BetBlocker

Family Support Resources

• Gam-Anon: gam-anon.org
• Problem Gambling Canada - Family Support: problemgambling.ca

Confidentiality: All support requests are handled in strict confidence by mirax-casino and by the listed organizations. Professional assistance is available 24/7 in multiple languages.

Legal Obligation: mirax-casino ensures the visibility and accessibility of these resources to meet CA regulatory requirements.

Help for Family

OBSERVE: Family members may be directly affected by a loved one's gambling behavior. EXPAND: Early and constructive engagement can increase the likelihood of recovery and harm reduction. REFLECT: mirax-casino, through mirax-ca.com, provides guidance and resources for families seeking support.

How to Support a Loved One

• Open Communication: Approach the person without judgment; express your concern and willingness to help.
• Encourage Professional Help: Suggest contacting national helplines or a licensed psychotherapist specializing in addiction.
• Seek Support for Yourself: Engage with family support groups and forums for guidance and shared experiences.

Family Support Groups & Resources

• Gam-Anon (International) - Peer support for families
• Problem Gambling Canada Forums
• Gambling Therapy Forums

Recommended Next Steps

1. Contact a professional psychotherapist or addiction counselor.
2. Call national or provincial hotlines for immediate advice.
3. Participate in moderated support groups or online chats for families.

Legal Obligation: mirax-casino ensures family members have access to appropriate resources as part of its duty of care under CA law.

Operator's Commitment

OBSERVE: mirax-casino, via mirax-ca.com, is committed to rigorous internal monitoring to detect and mitigate risky gambling behavior, as required by Canadian and Curaçao regulatory frameworks. EXPAND: Advanced behavioral analytics are used to identify patterns of concern, triggering appropriate interventions. REFLECT: The operator's proactive approach ensures player protection and regulatory compliance.

Internal Risk-Check Procedures

• Behavior Analysis: Automated systems monitor play frequency, deposit patterns, and session length for indications of risky behavior.
• Warning Messages: Players displaying concerning patterns may receive warning notifications and recommendations for self-assessment or use of responsible gaming tools.
• Support Initiation: mirax-casino support may proactively contact players if multiple risk indicators are detected, offering assistance and information about available limits, self-exclusion, and external support.

Legal Obligation: These procedures are implemented in compliance with CA consumer protection standards and the Curaçao eGaming Master License (8048/JAZ, valid through 2025).

Regional Compliance Note: Contact will only be initiated under strict privacy protocols and solely for the purpose of player welfare.

Updates

OBSERVE: Regular updates to responsible gaming policies are mandated by CA regulatory authorities. EXPAND: mirax-casino notifies users of significant changes through multiple channels. REFLECT: This ensures all players remain informed about their rights and available protections.

• Email Notification: Policy and tool updates will be communicated to registered users via email.
• Website Banner: Major changes are highlighted on the mirax-ca.com homepage and in the "Responsible Gaming" section.
• Last Update: November 6, 2025

Legal Obligation: All notifications will meet the disclosure requirements set by CA law and the Curaçao Gaming Control Board.

Contact & Feedback

OBSERVE: mirax-casino provides direct channels for responsible gaming inquiries and support, as stipulated by Canadian regulatory frameworks. EXPAND: Multiple contact options are maintained for accessibility and confidentiality. REFLECT: All communications are handled by trained professionals in accordance with privacy standards.

• Responsible Gaming Department (Email): [email protected]
• General Information: [email protected]
• Website: mirax-ca.com

Feedback & Support Requests

To request support, self-control tools, or provide feedback related to responsible gaming, please email [email protected]. All feedback is reviewed by our responsible gaming team and managed in accordance with Canadian privacy legislation.

Legal Obligation: mirax-casino ensures that all requests are addressed promptly and confidentially, as required by CA consumer protection laws.