Privacy Policy

This privacy policy explains how mirax-casino, operated exclusively via mirax-ca.com, collects, uses, and protects your personal data. It applies to all players and website visitors using mirax-ca.com. Effective as of 6 November 2025.

Who We Are

OBSERVE: mirax-casino is operated by Hollycorn N.V., a company registered in Curaçao, providing online casino services through mirax-ca.com for Canadian players.

• Legal Name & Address: Hollycorn N.V., Heelsumstraat 51, E-Commerce Park, Curaçao.
• Registration Details: Curaçao eGaming Master License (Antillephone N.V.), license number 8048/JAZ, valid through 2025, issued by the Curaçao Gaming Control Board (GCB).
• Contact for Data Protection:
  • Email (support): [email protected]
  • Email (general info): [email protected]
  • Website: https://mirax-ca.com
  • Data Protection Officer (DPO): Contactable via [email protected]

What Personal Data We Collect

OBSERVE: mirax-casino collects various categories of personal data to deliver and improve its services.

• Personal Identification Data: Full name, date of birth, email address, phone number, residential address, account credentials.
• Technical Data: IP address, device information, operating system, browser type, access dates/times, server logs.
• Payment Data: Payment card details, e-wallet information, cryptocurrency addresses, banking information, transaction histories.
• Behavioral Data: Betting and gaming history, site navigation, clicks, preferences, time spent, and responsible gaming interactions.
• Cookies & Tracking Data: Session identifiers, persistent cookies, analytics cookies, advertising cookies, device fingerprinting, and similar tracking technologies.

EXPAND: Some data is collected automatically via system logs and cookies to ensure platform security and regulatory compliance.

Legal Basis for Processing

OBSERVE: mirax-casino processes personal data in accordance with Canadian law and relevant international standards.

1. User Consent: Data processing based on your explicit consent for services, marketing, or analytics.
2. Contract Fulfillment: Processing is necessary to establish, manage, and execute user accounts, process payments, and deliver requested services.
3. Legitimate Interests: Data is used for anti-fraud purposes, security monitoring, service analytics, and platform improvement, where such interests are not overridden by your privacy rights.
4. Legal Obligations: mirax-casino complies with all applicable laws and regulations, including Know Your Customer (KYC), Anti-Money Laundering (AML), tax reporting, and record-keeping requirements.

REFLECT: All processing is subject to user rights and Canadian legal requirements. Where multiple legal bases apply, the most protective standard is enforced.

Purpose of Processing

OBSERVE: Personal data is processed for the following purposes:

• Service Provision: Creating and managing accounts, processing deposits/withdrawals, facilitating gameplay, and providing customer support.
• Platform Improvement: Monitoring service usage, performing analytics, optimizing performance, and troubleshooting technical issues.
• Marketing & Communications: Sending promotional offers, service updates, and personalized recommendations (subject to your consent).
• Fraud Prevention & Security: Detecting and preventing fraudulent activities, enforcing platform integrity, and verifying user identities.
• Regulatory Compliance: Meeting obligations under applicable gambling, KYC, AML, and tax laws.

EXPAND: Data may also be used to conduct responsible gambling assessments and to enforce terms of use where necessary.

Disclosure & Sharing

OBSERVE: mirax-casino may disclose personal data to third parties only under strictly controlled circumstances.

• Payment Partners: Financial institutions, payment processors, and banks for transaction processing and anti-fraud checks.
• Service Providers: IT infrastructure, cloud hosting, analytics, customer support, and security service providers bound by strict confidentiality agreements.
• Regulators & Legal Authorities: Regulatory bodies and law enforcement agencies, as required by law or upon legitimate request.
• Affiliates & Subsidiaries: Other entities within Hollycorn N.V.'s group (e.g., 7Bit Casino, Katsubet) solely for operational or compliance purposes.
• Advertising Networks: With your explicit consent, selected advertising partners may receive limited data for targeted marketing.

REFLECT: mirax-casino never sells personal data and requires all third parties to implement adequate data protection measures.

International Transfers

OBSERVE: Data may be transferred outside Canada, including to Curaçao and other jurisdictions where service providers or corporate affiliates operate.

1. Protection Mechanisms: All international data transfers are safeguarded through standard contractual clauses, binding corporate rules, or equivalent legal mechanisms to ensure adequate data protection.
2. Data Recipients: Transfers are limited to trusted partners, service providers, or group companies with verified data security standards.
3. User Rights: You retain all privacy rights in connection with international transfers, including the right to be informed and object where permitted by law.

Regional Compliance Note: All transfers are fully compliant with Canadian data export requirements and international privacy frameworks.

Data Retention

OBSERVE: mirax-casino retains personal data only as long as necessary for the purposes stated above.

• Personal Identification Data: Retained for the duration of your account and up to 5 years after account closure to meet legal and regulatory obligations.
• Payment & Transaction Data: Retained for at least 5 years following transaction completion in accordance with AML/KYC laws.
• Technical & Behavioral Data: Retained for operational and security purposes for up to 2 years, or as required by applicable law.
• Cookies & Analytics Data: Retention periods vary by cookie type; session cookies expire upon logout, persistent cookies last up to 2 years unless deleted.

Deletion Criteria: Data is deleted or anonymized upon user request (where permissible), expiration of statutory retention periods, or when processing is no longer necessary. Backups are securely destroyed in accordance with industry best practices.

Your Rights

OBSERVE: mirax-casino upholds all user data rights in alignment with GDPR and Canadian privacy law (noting that Mexican law references are not applicable in CA).

1. Access: You may request a copy of your personal data held by mirax-ca.com at any time.
2. Rectification: You may request correction of inaccurate or incomplete personal data.
3. Erasure ('Right to be Forgotten'): You may request deletion of your data, subject to regulatory retention requirements.
4. Restriction of Processing: You may restrict processing of your data in certain circumstances (e.g., contesting data accuracy).
5. Objection: You may object to processing based on legitimate interests or direct marketing at any time.
6. Data Portability: You may request an electronic copy of your data for transfer to another provider.
7. Withdrawal of Consent: You may withdraw your consent for marketing or other non-essential processing at any time via your account settings or by contacting support.

• Procedure: Submit a request by email to [email protected]. Requests will be processed within 30 days, free of charge, unless manifestly unfounded or excessive.
• Identification: mirax-casino may require identity verification to ensure data security before fulfilling requests.
• Complaints: If you believe your rights have been violated, you may contact the Office of the Privacy Commissioner of Canada (see Complaints & Contacts section).

Regional Compliance Note: mirax-casino applies the most protective standard in case of cross-border regulatory overlaps.

Cookies & Tracking Technologies

OBSERVE: mirax-ca.com uses cookies and similar technologies to enhance user experience and site functionality.

• Session Cookies: Temporary cookies used to maintain login state and user preferences during active sessions. Expire when you log out or close your browser.
• Persistent Cookies: Remain on your device for a defined period (up to 2 years) to remember preferences, improve navigation, and support security measures.
• Third-Party Cookies: Placed by analytics providers (e.g., Google Analytics), advertising networks, and affiliates to track usage and optimize marketing. Subject to third-party privacy policies.

• Purposes: Cookies enable core site functionality, enhance analytics, support personalized marketing, and protect against fraud.
• Management: You may control or disable cookies through your browser settings or via internal account panel controls. Disabling cookies may affect site functionality.

REFLECT: For more details, review the mirax-ca.com Cookie Policy or contact support.

Data Security

OBSERVE: mirax-casino implements robust measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction.

• Encryption: All data is encrypted in transit using TLS 1.2+ and at rest using advanced encryption standards.
• Access Controls: Multi-factor authentication and strict role-based access controls ensure only authorized personnel can access sensitive data.
• Security Audits: Regular independent security assessments and vulnerability testing are conducted to identify and remediate potential risks.
• Staff Training: All employees receive ongoing data protection and privacy training, emphasizing regulatory compliance and incident response.
• Incident Response: Formal procedures are in place for rapid detection, containment, and notification of data breaches, including prompt user and regulatory authority notification as required by law.
• Compliance: mirax-casino aligns its practices with international standards, including ISO 27001 and SOC 2, to the extent applicable.

Regional Compliance Note: Security practices are regularly reviewed to meet evolving Canadian and international requirements.

Complaints & Contacts

OBSERVE: mirax-casino is committed to addressing all privacy-related concerns promptly and transparently.

1. Contact Channels:
   • Email: [email protected] (primary for privacy issues)
   • Email: [email protected] (general inquiries)
   • Website: https://mirax-ca.com
2. Complaint Procedure:
   • Submit your complaint via email describing your concern in detail. If you prefer, use any available online feedback forms on mirax-ca.com.
   • The DPO will acknowledge receipt within 5 business days and respond fully within 30 calendar days.
   • If unsatisfied, you may escalate your complaint to the Office of the Privacy Commissioner of Canada:
   • Website: https://www.priv.gc.ca/en/
   • Phone: 1-800-282-1376
   • Mail: Office of the Privacy Commissioner of Canada, 30 Victoria Street, Gatineau, Quebec K1A 1H3, Canada

REFLECT: All complaints are handled confidentially and without charge. mirax-casino will cooperate fully with supervisory authorities in resolving disputes.

Updates

OBSERVE: This privacy policy may be updated from time to time to reflect changes in legal requirements or business practices.

• Notification Procedures:
  • Significant changes will be communicated at least 30 days in advance via email notifications, website banners, and/or account dashboard alerts.
  • Users will be informed of minor updates through website notices.
• Version Control: Last updated: 6 November 2025.
• Changelog: All material changes will be recorded and made available for user review.
• User Options: You may object to material changes or close your account if you do not agree with new terms.

REFLECT: Continued use of mirax-ca.com after update notifications constitutes acceptance of the revised policy.